Games
Villento has only Microgaming games. So if you enjoy traditional slots and table games from only one, single provider in the world where there are literally thousands available, you’re in for a treat.
If you, like me, are one of those degenerates that enjoys to try slots from different providers and doesn’t like to eat only vanilla ice cream for the rest of their life you will feel a bit restricted at Villento.
I’ve spent a good amount of time playing their slots which are the majority of the lobby. They’ve got some popular Microgaming titles such as Thunderstruck II, Immortal Romance and Mega Moolah. There is also a selection of table games including blackjack, roulette and baccarat. If you want a real live experience though Villento is far from it, it’s like a reality TV show but instead of hoping that at least one participant will get eliminated you’re just hoping that at least one participant will get eliminated for having a decent live dealer experience, and that’s not Villento. Luckily you can find both BC.Game and Wildz with just a few clicks.
The main and most glaring problem, the elephant nobody is talking about – there are not enough games. Villento is running on a software of one provider, you can throw a stone and hit 100 casinos running on the same software. It’s like attending a music festival and only one band is playing, it’s like using a flip phone in 2023.
Bonuses and promotions
I’ve tested the welcome package of up to NZ$1,000 in five deposits thoroughly.
There is one thing I need to share with you right away, the wagering requirement on free spin winnings is 200x. This to me is completely unacceptable.
They have a loyalty program with Casino Rewards but it takes longer to grow a beard than it takes to get something worth redeeming. One single morsel at a time. Compare that to cashback and reload bonuses at BC.Game credited instantly and it’s a tricycle vs Ferrari.
Customer support
I’ve tested support at Villento Casino by asking some basic and complex questions. They have live chat and email but don’t expect an answer to drop from the sky.
During my testing I’ve experienced response times longer than glaciers and that was only during weekdays, just imagine how long it will take during weekends when you’re most likely to need their help.
There is no phone support, this is 2025 and I’m shocked. The live chat is available 24/7 but if you don’t get your answer in the first chat, get ready for a long and grueling relationship that can last longer than my last three dates put together.
Deposit and withdrawal methods
I’ve made multiple test deposits and withdrawals with Villento using all the methods they support: Visa, Mastercard, Neteller, Skrill, Paysafecard and bank transfer. If you’re a crypto peer (I’m looking at you) you’re out of luck, there is no Bitcoin, Ethereum or any other crypto deposits or withdrawals. These guys are allergic to innovation.
Withdrawals Withdrawals. This is where Villento shows its true colours. It took me almost 5 business days to process withdrawal. In the modern world where you can get cashouts instantly at Wildz or BC.Game (or any other reputable casino) waiting almost a week to receive your money is like living in the Stone Age. I could have walked to their office, collected my cash and walked back home in less time.
